laptop keyboard not working

Why Is My Laptop Keyboard Not Working & How To Fix It

Hey there! So, you’ve landed on this page because your laptop keyboard not working has thrown a wrench in your day, huh? Don’t worry; you’re far from alone. This issue is more common than you might think, and the good news is, it’s usually fixable. Whether you’re dealing with a minor glitch or a more complex hardware issue, we’ve got you covered.

Ready to get started? Let’s jump right in!

1. Laptop Keyboard Not Working: Understanding the Problem

Common Symptoms

So, your laptop keyboard isn’t working. First off, don’t panic. Let’s start by identifying the symptoms. Some keys may not respond, while others might act weird. For instance, you press ‘A,’ but ‘Q’ appears on the screen. These symptoms can vary and may happen randomly or during specific situations.

When Does It Happen?

Understanding when the issue occurs can be crucial. Does the keyboard malfunction during startup? Or perhaps it acts up only when you’re using certain applications. Maybe it’s a random occurrence that’s driving you nuts. Knowing the ‘when’ can help pinpoint the ‘why.’

What’s the Trigger?

Now, let’s dig deeper. Is the issue consistent or sporadic? If it’s consistent, it’s likely a hardware or settings issue. On the other hand, sporadic issues might point to software conflicts. For example, does the keyboard stop working when you launch a particular program? If so, the software could be the culprit.

Hardware or Software?

To determine whether it’s a hardware or software issue, you can connect an external keyboard. If the external keyboard works fine, your built-in keyboard likely has a hardware problem. Conversely, if the issue persists, it’s probably a software-related problem. Tech News Today suggests entering the BIOS to check if the laptop even registers the hardware. If it does, you can focus on software solutions.

Test in Safe Mode

Another way to isolate the issue is by booting your laptop in Safe Mode. This mode only loads essential drivers, making it easier to identify if third-party software is causing the problem. If the keyboard works in Safe Mode, you can rule out hardware issues.

User Behavior

Lastly, consider your own actions. Have you recently spilled something on the keyboard? Or perhaps you’ve been using the laptop in a dusty environment. Your behavior can significantly impact the keyboard’s functionality.

2. Basic Checks and Quick Fixes

Restart the Laptop

First things first, let’s start with the basics. Have you tried turning it off and on again? It sounds cliché, but sometimes a simple restart can fix keyboard issues. To restart without a working keyboard, you can use the mouse to navigate to the restart option. If that doesn’t work, hold down the power button until the laptop turns off, then turn it back on.

Check Physical Connections

Next, let’s talk about connections. If you’re using an external keyboard, make sure it’s properly connected. For built-in keyboards, the issue could be with the motherboard. The ribbon or connector between your keyboard and the motherboard might be loose or damaged. So, it’s worth checking that out.

Toggle and Function Keys

Now, onto function keys. Sometimes, the issue might be as simple as a toggled Num Lock or Scroll Lock key. Press these keys once and see if anything changes. Also, some laptops have special function keys that can disable the keyboard. Make sure you didn’t accidentally press one.

Cleaning the Keyboard

Dirt and spills can wreak havoc on your keyboard. The Windows Club suggests using a brush to clean the keyboard. You can also use a can of compressed air to blow out any debris. Just make sure to turn off and unplug your laptop first.

Battery Check

Image illustrating the process of replacing a laptop battery. The image shows a step-by-step guide, including opening the battery compartment, removing the old battery, inserting the new battery, securing it with screws, and closing the compartment.

Interestingly, your laptop’s battery could be the culprit, especially if it’s overheating. Asurion recommends removing the battery (if it’s detachable) and using the charging cord instead. Check if this resolves the keyboard issues.

Reinstall Keyboard Drivers

Software glitches can also cause problems. To tackle this, you can update or reinstall your keyboard drivers. Navigate to the Device Manager, find your keyboard under ‘Keyboards,’ right-click, and choose ‘Update Driver.’ Follow the prompts and restart your laptop.

Reset Keyboard Settings

Sometimes, settings get changed unknowingly. Resetting them to default might solve the issue. Navigate to your laptop’s settings and look for keyboard options. Reset any changed settings to their default values.

Troubleshoot in Clean Boot State

Lastly, if you’re still facing issues, try a Clean Boot. This disables third-party startup apps and might help identify if software is causing the problem. If the keyboard works in this state, one of your startup apps is likely the culprit.

3. Software-Related Issues

Driver Updates and Rollbacks

Firstly, let’s tackle driver issues. Your keyboard driver might be outdated or corrupt. To update it, go to Device Manager. Locate ‘Keyboards’ and right-click on your device. Choose ‘Update Driver’ and follow the on-screen instructions. It is recommended to rebooting your laptop afterward to apply the changes.

Operating System Settings

Next, check your operating system settings. Sometimes, accessibility features like ‘Sticky Keys’ or ‘Filter Keys’ can interfere with keyboard functionality. To disable these, go to Settings > Ease of Access > Keyboard and toggle off any features you don’t need.

Malware and Antivirus Scans

Now, let’s talk about malware. Malicious software can mess with your keyboard. Run a full system scan using your antivirus software. If it detects malware, follow the recommended steps to remove it. It is  a crucial step in troubleshooting.

Application-Specific Issues

Moreover, your keyboard might only malfunction within specific applications. If that’s the case, try reinstalling the problematic software. Sometimes, a fresh install can resolve compatibility issues.

Language and Input Settings

Additionally, your keyboard layout might be set to a different language. Go to Settings > Time & Language > Language. Make sure your preferred language is set as the default.

System Restore

Furthermore, if you’ve recently installed new software or updates, they could be the culprit. Performing a system restore can revert these changes and potentially fix your keyboard. Navigate to Control Panel > Recovery > Open System Restore to initiate the process.

BIOS Settings

Lastly, if all else fails, you can check the BIOS settings. Reboot your laptop and press the designated key to enter BIOS. Ensure that the keyboard settings are set to ‘Enabled.’

4. Hardware Troubleshooting

External Keyboard Test

Firstly, let’s start with an external keyboard test. Connect an external keyboard to your laptop via USB or Bluetooth. If the external keyboard works, your built-in keyboard likely has a hardware issue. 

Cleaning the Keyboard

Next up, cleaning. Dirt, dust, and spills can affect your keyboard’s performance. Use compressed air to blow out debris. A soft cloth can wipe down the keys. Lifewire recommends this step, especially if some keys are sticky or unresponsive.

Component Replacement

Moreover, some keyboard components might be damaged. In this case, you might need to replace specific keys or even the entire keyboard. Make sure to consult your laptop’s manual for guidance on how to safely do this.

Battery and Power Issues

Additionally, check if the laptop’s battery is causing issues. An overheating battery can affect the keyboard’s functionality. Asurion suggests removing the battery and using the power cord to see if this resolves the issue.

Cable and Connector Check

Furthermore, the issue might be with the cable connecting the keyboard to the motherboard. Ensure it’s neither loose nor damaged. Sometimes, reseating the cable can fix the problem.


Lastly, you can perform a BIOS test to check if the laptop even registers the keyboard. Reboot your laptop and enter the BIOS by pressing the designated key. If the keyboard works here, the issue is likely software-related.

5. Advanced Troubleshooting To Fix Laptop Keyboard Not Working

BIOS and UEFI Settings

Firstly, let’s delve into the BIOS settings. Reboot your laptop and press the designated key to enter BIOS. Check if the keyboard is enabled. If it works in BIOS but not in Windows, you’re likely dealing with a software issue. 

Registry Edits

Next, consider registry edits. This is a risky move, so proceed with caution. Always back up your registry before making changes. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\i8042prt\Parameters. Look for CrashOnCtrlScroll and set its value to 1. This allows you to manually trigger a crash to test your keyboard.

Boot in Debugging Mode

Additionally, booting in debugging mode can help. This mode provides detailed information about the boot process. It can help you identify if specific drivers are causing the issue. Lifewire suggests using this mode for advanced troubleshooting.

Check for Hardware Conflicts

Moreover, hardware conflicts can cause keyboard issues. Go to Device Manager and look for any devices with a yellow exclamation mark. These could be conflicting with your keyboard. Update or uninstall these drivers to resolve the conflict.

Test in Different User Account

Furthermore, try logging into a different user account. If the keyboard works there, the issue might be with your user profile. In that case, consider creating a new profile.

Run Hardware Diagnostics

Lastly, run a hardware diagnostic test. Many laptops come with built-in diagnostic tools. Access these from the boot menu and run a comprehensive test on your keyboard

6. Preventive Measures

Regular Cleaning

Firstly, let’s talk about cleaning. A clean keyboard is less likely to malfunction. Use compressed air to blow out debris from between the keys. A soft cloth can wipe away any grime. This practice to keep your keyboard in top shape.

Proper Typing Technique

Next, focus on your typing technique. Incorrect typing can lead to issues like carpal tunnel syndrome. Ask Ergo Works suggests keeping your wrists and forearms flat on a soft surface. This can prevent injuries and improve your typing experience.

Software Updates

Moreover, keep your software updated. Outdated drivers can cause your keyboard to act up. Regularly check for updates to ensure everything is running smoothly.

Ergonomic Setup

Additionally, consider an ergonomic setup. Your chair, desk, and keyboard should align to reduce strain. Ergonomic keyboards can also help prevent issues like tendinitis and repetitive strain injury.

Breaks and Exercises

Furthermore, take regular breaks. Overuse can lead to strain and other issues. Simple hand and wrist exercises can go a long way in preventing injuries. Setting reminders for breaks can help you remember to move around.

Alternate Between Tasks

Lastly, try to alternate between different tasks. Repetitive actions can lead to strain. If you notice discomfort, alternate between hot and cold treatments for the affected area.

7. FAQs on Laptop Keyboard Not Working

Why is my laptop keyboard not typing?

Firstly, your laptop keyboard may not be typing due to various reasons such as outdated drivers, hardware issues, or software conflicts. It’s essential to go through a troubleshooting process to identify the root cause.

How do I fix an unresponsive keyboard on my laptop?

Next, fixing an unresponsive keyboard involves several steps. You can start with basic checks like restarting your laptop or toggling function keys. If that doesn’t work, you may need to update your drivers or check for software conflicts. For persistent issues, consider seeking professional help.

How do you unlock the keyboard on a laptop?

Moreover, unlocking the keyboard usually involves pressing a combination of keys. For many laptops, pressing the ‘Fn’ key along with the ‘F6’ or ‘F7’ key can unlock the keyboard. Always refer to your laptop’s manual for specific instructions.

Can you accidentally lock your keyboard?

Yes, you can accidentally lock your keyboard. This often happens when you press certain key combinations unknowingly. For instance, pressing the ‘Fn’ key along with a function key can disable the keyboard.

How do I unlock my keyboard typing?

Additionally, to unlock your keyboard for typing, you can try pressing the ‘Num Lock’ or ‘Scroll Lock’ keys. If that doesn’t work, rebooting your laptop or updating your drivers can often resolve the issue.

Which key is used to unlock the keyboard?

Lastly, the key used to unlock the keyboard varies by laptop model. Commonly, the ‘Fn’ key combined with a function key like ‘F6’ or ‘F7’ is used. Always refer to your laptop’s manual for the correct key combination.

8. When to Seek a Laptop Repair Shop

Persistent Issues

Firstly, if you’ve tried all the troubleshooting steps and preventive measures but the problem persists, it’s time to consult a professional. A persistent issue could indicate deeper hardware or software problems that require expert attention.

Warranty Status

Next, check your laptop’s warranty status. If your laptop is still under warranty, you might be eligible for free repairs or replacements. However, make sure to read the terms carefully. Some warranties don’t cover certain types of damage.

Unidentifiable Problems

Moreover, if you can’t identify the problem despite your best efforts, it’s better to seek expert help. Sometimes issues are not straightforward and require diagnostic tools only available to professionals.

Major Hardware Failures

Additionally, if you suspect major hardware failures like motherboard issues or internal cable damage, don’t attempt to fix these yourself. You could end up causing more harm than good.

Frequent Software Crashes

Furthermore, if your keyboard issue is accompanied by frequent software crashes, it might be a symptom of a larger issue. In such cases, a repair shop can provide a comprehensive check-up.

Time Constraints

Lastly, if you’re short on time and need a quick fix, a repair shop can offer faster solutions. They have the expertise and tools to diagnose and fix the problem quickly.

In summary, while DIY fixes can solve many keyboard issues, there are situations where professional help is necessary. Whether it’s persistent issues, warranty considerations, or major hardware failures, knowing when to seek a laptop repair shop can save you time and money in the long run.

9. Where to Fix Laptop Keyboard Not Working in Singapore: Volta PC Ugrade & Repair

If you’re in Singapore and facing persistent laptop keyboard issues, we’ve got a recommendation for you. Consider heading over to VOLTA PC Upgrade & Repair. This shop has garnered excellent reviews for its quick and reliable service.

Firstly, what sets VOLTA apart is their expertise in both laptop repair and desktop repair. Whether it’s a simple laptop keyboard repair or a complex motherboard replacement, they’ve got you covered.

Next, their customer service is top-notch. You can expect a thorough diagnostic report and transparent pricing before any work begins. This ensures you know exactly what you’re paying for.

Moreover, if you’re concerned about time, VOLTA PC Upgrade & Repair is known for their speedy repairs. They understand that your laptop is crucial for work or personal use, and they aim to get it back to you as quickly as possible.

Lastly, their location is convenient, making it easy for you to drop off and pick up your laptop. So, if you’re in Singapore and need a trustworthy repair service, VOLTA PC Upgrade & Repair is the place to go.


  • Tai Seng Branch: 8 Burn Road #01-04, Trivex, Singapore 369977
  • Jurong Branch: Blk 132 #01-279C, Jurong Gateway Road, Singapore 600132


Whatsapp us | Call 69500453 | Telegram us

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