Your Surface Pro 3 Battery Not Charging? Here’s Why and How to Fix It

Have you ever encountered a moment when, upon attempting to charge your Surface Pro 3, you find yourself facing the dreaded scenario where nothing happens? The indicator light refuses to blink, and the battery icon remains ominously stagnant, signaling that your device is not charging. This issue, commonly known as the “Surface Pro 3 battery not charging,” can cause significant inconvenience, disrupting your workflow and digital lifestyle. Addressing this challenge becomes essential, not only to restore your device’s functionality but also to ensure its longevity and optimal performance. Navigating through the maze of potential causes and solutions for this problem requires a meticulous approach. This blog post aims to shed light on the underlying reasons why you might be facing this charging dilemma and offers a comprehensive guide on how to rectify it. From simple fixes that you can execute within minutes, to more complex solutions requiring a bit of technical know-how, our goal is to empower you with the knowledge to bring your Surface Pro 3 back to life.

Understanding the Problem – Why Your Surface Pro 3 Not Charging?

When your Surface Pro 3 fails to charge, it’s more than just a minor inconvenience; it’s a disruption that halts your productivity and digital lifestyle in their tracks. This section delves deep into the heart of the issue, dissecting the “Surface Pro 3 battery not charging” problem to provide a foundation upon which we can build solutions.

The Essence of the Charging Dilemma

At first glance, the issue appears straightforward—your device refuses to charge. However, the nuances of this problem are as varied as they are perplexing. The symptom of your Surface Pro 3 not charging might emerge suddenly, catching you off guard, or it may develop gradually, with the battery’s ability to hold charge diminishing over time. Understanding that this is not just a singular issue but a symptom of potentially multiple underlying causes is crucial. It requires a detective’s mindset, keen observation, and a methodical approach to troubleshooting.

Immediate Signs and Symptoms

Identifying the initial indicators that your Surface Pro 3 is not charging is paramount. These signs often go beyond simply observing that the device isn’t drawing power. You might notice, for instance, that the LED on the charger doesn’t light up when you plug it in, or perhaps the battery icon on your taskbar shows a plugged-in symbol, yet the battery percentage doesn’t increase. Other symptoms could include the device heating up more than usual during a charging attempt or the charging process starting and stopping intermittently. Recognizing these signs early on can provide critical clues as to what might be causing the charging issue.

The Importance of Accurate Diagnosis

Jumping to conclusions about the cause of your Surface Pro 3 not charging can lead you down a rabbit hole of unnecessary fixes and potentially further complications. The importance of accurately diagnosing the problem cannot be overstated. It’s the difference between a simple, quick fix and a time-consuming, costly error. By systematically ruling out or confirming potential causes, you can ensure that the solution applied directly addresses the root of the problem rather than just its symptoms. This process involves checking the most common issues first—such as cable and adapter integrity—before moving on to more complex potential causes like software glitches or hardware malfunctions. Understanding the “Surface Pro 3 battery not charging” issue in its entirety is the first step toward reclaiming your device’s functionality and reliability. Armed with a clear grasp of the problem and its symptoms, we can now explore the common causes behind this frustrating issue. By identifying what specifically disrupts the charging process, we lay the groundwork for targeted, effective solutions that not only resolve the immediate problem but also contribute to the long-term health and performance of your Surface Pro 3.

Common Causes of the Charging Issue

Addressing the “Surface Pro 3 battery not charging” issue requires an in-depth exploration of its root causes. A myriad of factors can contribute to this problem, ranging from the easily fixable to the more complex. By understanding the common culprits behind this charging conundrum, we can navigate towards effective solutions.

1. Faulty Charging Cable or Adapter

Surface Pro 3 Charger – Photo via eBay

Signs of Wear and Tear

One of the most frequent yet overlooked causes is a defective charging cable or adapter. Physical damage, such as fraying or bending at the cable’s ends, can disrupt the connection needed to charge your device efficiently. Regular inspection for visible signs of wear and tear can often preempt charging issues before they escalate.

Testing Cable Integrity

Ensuring the integrity of your charger involves more than a visual inspection; testing its functionality can pinpoint whether it’s the source of your woes. Using the charger with another device, if possible, or trying a different charger with your Surface Pro 3 can quickly confirm or rule out this potential issue.

2. Software Glitches

Updates Interrupting Charging

Software updates are intended to enhance your device’s functionality, but occasionally, they might introduce glitches that affect charging capabilities. If your Surface Pro 3 started to exhibit charging issues following a recent update, this might be the culprit.

Resetting to Overcome Software Hurdles

A simple yet effective way to address potential software-related charging problems is by performing a soft reset. This process can resolve minor glitches by restarting the system without erasing your data, potentially restoring your device’s ability to charge.

3. Battery Driver Issues

Outdated or Corrupted Drivers

The software that communicates between your device’s hardware and its operating system, known as drivers, can become outdated or corrupted. Specifically, battery drivers play a crucial role in managing the charging process, and issues here can lead to your Surface Pro 3 not charging.

Refreshing Battery Drivers

Fortunately, updating or reinstalling battery drivers can remedy such issues. This process involves accessing the Device Manager on your Surface Pro 3, locating the battery drivers, and selecting the option to update or reinstall them—a straightforward fix that can re-establish efficient charging.

4. Battery Wear and Tear

Natural Degradation Over Time

Batteries, by their very nature, degrade over time due to chemical aging, which diminishes their capacity and, consequently, their charging efficiency. If your Surface Pro 3 is older, and especially if it’s been heavily used, battery wear could be the reason behind its charging issues.

Identifying Battery Health

Windows provides tools to check the health of your battery, offering insights into its capacity and wear level. By accessing this information, you can determine whether battery degradation is at the heart of your charging challenges, guiding you towards the appropriate solution, such as battery replacement. Understanding the common causes behind the “Surface Pro 3 battery not charging” issue is the first step towards resolution. From the tangible, like a faulty charging cable or adapter, to the more elusive, such as software glitches and battery driver issues, each potential cause has its indicators and solutions. Recognizing these allows for targeted troubleshooting that can restore your Surface Pro 3’s charging capabilities, ensuring it remains a reliable tool in your tech arsenal. With this foundational knowledge, we can proceed to tackle each issue with practical, step-by-step solutions. Navigating through the maze of potential fixes for the “Surface Pro 3 battery not charging” issue can feel daunting. Yet, with a methodical approach, it’s possible to breathe new life into your device. Below, we present a series of step-by-step solutions tailored to address and resolve the most common causes of this frustrating problem. Let’s embark on this troubleshooting journey together.

Step-by-step Solutions to Fix your Surface Pro 3 Not Charging

1. Checking and Replacing the Charger

The first port of call in our quest to fix the charging issue involves scrutinizing the charger itself—a common yet often overlooked culprit.

Inspect the Charger and Cable

  1. Visual Inspection: Begin by examining the entire length of your charger cable for any signs of wear, tear, or damage. Look out for frayed edges or exposed wires which can impede the charging process.
  2. Connector Check: Ensure the charging connector is clean and free from debris. A dirty connector can obstruct the connection between your charger and the Surface Pro 3.
  3. Alternate Outlet Test: Plug the charger into a different electrical outlet. This simple step can rule out the possibility of a faulty outlet being the source of your woes.

Try a Different Charger

If the initial inspection and tests don’t yield results, consider trying a different charger, preferably an original Microsoft Surface charger or a certified third-party option known to be compatible with Surface Pro 3.
  1. Borrow a Charger: If possible, borrow a charger from a friend or colleague to test if your Surface Pro 3 charges with an alternative power source.
  2. Purchase a Replacement: Should a different charger successfully charge your Surface Pro 3, it may be time to invest in a new charger.

2. Performing a Soft Reset

A soft reset can miraculously resolve a plethora of issues, including charging problems, without risking data loss.

Execute a Soft Reset

  1. Press and Hold Power Button: Press and hold the power button on your Surface Pro 3 for about 20 seconds. This action forcefully shuts down the device.
  2. Restart the Device: After waiting a few seconds, turn on your Surface Pro 3 by pressing the power button again. This process refreshes the system and can sometimes kickstart the charging process.

3. Updating Your Device and Drivers

Photo via Driver Easy

Outdated software or drivers can lead to charging issues. Ensuring everything is up-to-date is a critical step in troubleshooting.

Update Windows

  1. Access Settings: Navigate to Settings > Update & Security > Windows Update on your Surface Pro 3.
  2. Check for Updates: Click the “Check for updates” button. If updates are available, install them. This step can sometimes resolve underlying software glitches affecting charging.

Update Battery Drivers

  1. Device Manager: Right-click the Start button and select Device Manager.
  2. Batteries Section: Expand the “Batteries” category, right-click on “Microsoft ACPI-Compliant Control Method Battery,” and select “Update driver.”
  3. Search Automatically: Choose to search automatically for updated driver software. Follow the prompts to install any available updates.

4. Battery Calibration

Misreading the actual battery level can sometimes manifest as a charging issue. Calibrating the battery can correct this discrepancy.

How to Calibrate Your Battery

  1. Drain the Battery: Use your Surface Pro 3 until the battery is completely drained, and the device shuts off.
  2. Full Charge: With the device off, charge your Surface Pro 3 to 100% without interruption.
  3. Repeat: Repeat this process at least twice to recalibrate the battery meter accurately.

5. Seeking Professional Help

When all else fails, or if you suspect a hardware issue, professional assistance becomes indispensable.

When to Seek Help

  1. Persistent Problems: If the “Surface Pro 3 battery not charging” issue persists despite all your troubleshooting efforts, it might indicate a deeper hardware problem.
  2. Visible Damage: Should there be any visible damage to the battery or internal components, professional repair is advised.

6. Finding Authorized Service Providers

  1. Microsoft Support: Contact Microsoft Support or visit the nearest Microsoft Store for guidance and repair services specifically tailored to Surface devices.
  2. Certified Repair Shops: Opt for repair shops certified by Microsoft to ensure your Surface Pro 3 receives the best possible care.
By following these step-by-step solutions, you arm yourself with a comprehensive toolkit to tackle the “Surface Pro 3 battery not charging” issue head-on. From checking and replacing your charger to updating software and seeking professional help, each step is designed to edge you closer to a resolution. Remember, patience and methodical troubleshooting are your allies in restoring your Surface Pro 3’s charging capabilities.

Preventive Measure

Ensuring your Surface Pro 3 remains free from the vexing “battery not charging” issue requires more than just reactive measures; proactive steps are paramount. By adopting a series of preventative practices, you can significantly reduce the likelihood of encountering this problem, safeguarding your device’s longevity and performance. This segment delves into essential habits and routines that, when consistently applied, can help circumvent the charging woes associated with the Surface Pro 3.

1. Regular Software Updates

Keeping your device up-to-date is more than a mere recommendation; it’s a necessity for maintaining optimal functionality and preventing issues like the battery not charging.

Stay Updated

  1. Automatic Updates: Enable automatic updates in your Surface Pro 3 settings to ensure you’re always running the latest version of Windows and other critical software. These updates often contain fixes for known issues that could affect battery charging.
  2. Manual Checks: Periodically check for updates manually, especially if you’ve disabled automatic updates. This ensures that no critical update slips through the cracks.

2. Proper Charging Habits

The way you charge your Surface Pro 3 can significantly impact the battery’s health and charging capability. Developing and adhering to good charging habits can prolong battery life and prevent charging issues.

Optimal Charging Practices

  1. Partial Charges: Avoid letting your battery drain completely before charging. Lithium-ion batteries, like the one in your Surface Pro 3, prefer partial over full discharges.
  2. Unplug Once Charged: Keeping your device plugged in continuously, even after it reaches 100%, can strain the battery over time. Unplug it once fully charged when possible.
  3. Use While Charging Sparingly: Using your Surface Pro 3 intensively while it charges can generate excess heat, potentially harming the battery. Use it lightly or not at all during charging sessions.

3. Using Original Chargers

The significance of using the original charger or a certified third-party charger designed specifically for your Surface Pro 3 cannot be overstated. This practice ensures your device receives the correct power output, reducing the risk of charging issues.

The Right Charger Matters

  1. Compatibility and Safety: Original and certified chargers are tested for compatibility and safety with your device, minimizing the risk of damage or charging malfunctions.
  2. Avoid Cheap Alternatives: Inexpensive, non-certified chargers might be tempting, but they often fail to meet the necessary power specifications and can pose a risk to your device’s battery health.

4. Monitoring Battery Health

Regularly checking your Surface Pro 3’s battery health can provide early warnings of potential problems, allowing you to take corrective action before issues escalate.

Keeping an Eye on Battery Performance

  1. Use Built-in Tools: Utilize Windows’ built-in battery report tool to monitor the health and performance of your battery. This can give you insights into its capacity and help identify if it’s time for a replacement.
  2. Third-Party Applications: Consider using reputable third-party applications for more detailed battery health analyses. These tools can offer deeper insights into your battery’s condition and usage patterns.
By integrating these preventative measures into your routine, you not only enhance your Surface Pro 3’s charging efficiency but also contribute significantly to its overall health and longevity. Regular software updates, proper charging habits, using the right charger, and monitoring battery health are foundational practices that can mitigate the risk of encountering the “Surface Pro 3 battery not charging” issue. Embrace these habits to ensure your device continues to serve you well, free from the constraints of charging woes.


Embarking on the journey to solve the “Surface Pro 3 battery not charging” dilemma, we’ve traversed through a comprehensive roadmap, equipped with detailed insights and actionable steps. Our voyage, from understanding the intricacies of the issue to deploying strategic solutions, underscores the importance of methodical troubleshooting. In essence, transforming this daunting challenge into a manageable task necessitates a blend of knowledge, patience, and persistence.

Empowerment Through Knowledge

The essence of our discussion illuminates the path to empowerment. By dissecting the problem, identifying common causes, and meticulously applying step-by-step solutions, we’ve laid a foundation that not only addresses the immediate concern but also fortifies against future occurrences. The arsenal of preventative measures further strengthens this defense, ensuring your Surface Pro 3 remains robust and reliable.

The Journey Ahead

As we conclude, remember that technology, for all its advancements, presents us with puzzles that demand our attention and ingenuity. The “Surface Pro 3 battery not charging” issue, while specific, serves as a microcosm of the broader challenges we face in our digital lives. It teaches us the value of patience, the importance of thorough investigation, and the benefits of proactive care.

Invitation to Engage

We invite you, our readers, to share your experiences, insights, and successes. Have you faced and overcome the “Surface Pro 3 battery not charging” issue? Are there tips or tricks that you’ve found particularly effective? Your contributions enrich our collective knowledge, fostering a community where support and information flow freely. Together, we transform obstacles into opportunities for growth and learning. Here’s to many more miles of trouble-free use from your Surface Pro 3, powered by the insights and strategies we’ve shared.

FAQs on Surface Pro 3 Not Charging

How long does a Surface Pro 3 battery last?

The battery life of a Surface Pro 3 varies depending on usage, settings, and apps running. Under typical usage, the Surface Pro 3 is designed to last up to 9 hours of web browsing. However, battery life diminishes over time and with heavy use, so older devices may not achieve this duration.

How much does it cost to replace a battery in a Surface Pro 3 in Singapore?

The cost of replacing a battery in a Surface Pro 3 in Singapore can vary based on the service provider and whether genuine parts are used. On average, battery replacement costs can range from SGD 200 to SGD 350, including service charges. It’s advisable to consult authorized service centers for accurate pricing.

Can the battery be replaced in Surface 3?

Yes, the battery in the Surface Pro 3 can be replaced. However, the process is not straightforward due to the device’s design, which does not easily accommodate user servicing. It is recommended to have the battery replaced by professionals at an authorized service center to avoid damage.

What is the battery capacity of Surface 3?

The Surface Pro 3 has a battery capacity of approximately 42 Wh (Watt-hours). This capacity allows the device to balance performance and battery life, adhering to its original specifications of up to 9 hours of web browsing.

Does the Surface Laptop 3 have good battery life?

The Surface Laptop 3 is known for its good battery life, with Microsoft claiming up to 11.5 hours of typical device usage. Actual battery life will vary based on usage patterns and settings, but the Surface Laptop 3 is generally considered to have solid battery performance among laptops in its class.

How much power does a Surface Pro 3 use?

The power consumption of a Surface Pro 3 depends on its usage, such as the applications running, display brightness, and background processes. On average, the Surface Pro 3 consumes around 10-15 watts during typical usage. This can spike to higher levels when running intensive applications or during charging.

Surface Pro 3 Battery Replacement Service in Singapore

Are you grappling with the frustrating “Surface Pro 3 battery not charging” issue? You’re not alone. Many users face similar challenges, finding themselves at a loss, searching for reliable and effective solutions. If you’ve tried all the troubleshooting steps without success, it might be time to consider a professional touch to bring your beloved device back to life. That’s where Volta PC Upgrade & Repair comes into the picture. At Volta PC Upgrade & Repair, we specialize in resolving all your Surface Pro 3 woes, especially when it comes to battery problems. We understand how critical your device is to your daily activities, whether it’s for work, study, or entertainment. That’s why we offer comprehensive diagnostic services to pinpoint the exact cause of your battery issue, ensuring that we provide the most effective solution tailored to your device’s needs. Our team of expert technicians is equipped with the latest tools and genuine parts to handle any repair or upgrade with utmost precision and care. Whether Surface Pro 3 battery replacement or a more complex repair, we’re here to restore its functionality and extend its lifespan, ensuring you get the most out of your investment.
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    • Tai Seng Branch: 8 Burn Road #01-04, Trivex, Singapore 369977
    • Jurong Branch: Blk 132 #01-279C, Jurong Gateway Road, Singapore 6001324
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