How to Fix Surface Pro Not Charging When Plugged In

The Microsoft Surface Pro has become an essential tool for professionals, students, and tech enthusiasts who value versatility and performance in a portable format. Despite its superior design and technological advancements, Surface Pro users may occasionally encounter a frustrating issue: the device fails to charge when plugged in. This problem not only disrupts work and study routines but also causes concern about potential repair costs and downtime. In this comprehensive guide, we’ll delve into the causes, solutions, and preventive measures for when your Surface Pro is not charging, ensuring you can get back to your tasks with minimal disruption.

Understanding the Problem

What Does the Issue Look Like?

When your Surface Pro doesn’t charge, the most immediate sign is, of course, the battery icon. It may display as plugged in but not charging, or it might not recognize the charger at all. Sometimes, the device might charge intermittently, indicating a possible connection issue rather than a complete failure. These symptoms suggest it’s time for some troubleshooting.

Common Symptoms and Signs

  • No Charge Indication: The LED on the charger doesn’t light up, and the battery icon shows no signs of charging.
  • Intermittent Charging: The charging symbol appears and disappears, which often points to a loose connection or faulty charger.
  • Battery Not Holding Charge: Even if the device shows it’s charging, the battery percentage doesn’t increase.

Initial Troubleshooting Checklist

Before diving deeper into complex solutions, a few basic checks can help isolate the issue:
  1. Power Outlet: Ensure the outlet is functioning by plugging in another device.
  2. Cord and Connection: Inspect the charging cord for any damage or unusual bends. Make sure the connection to the Surface Pro is secure and the plug is not loose.
  3. Immediate Reboot: Sometimes, simply restarting your Surface Pro can resolve minor software glitches that may prevent charging.

Common Causes of Charging Issues

Understanding why your Surface Pro might not charge when plugged in is crucial for identifying the right solution. Here are some of the most common culprits:

Faulty Charging Cable or Adapter

Chargers and cables can become faulty over time due to wear and tear, improper use, or even manufacturer defects. To determine if your charger or cable is the problem:
  • Visual Inspection: Look for any kinks, breaks, or frays along the cable. Also, check both ends for any bent metal or debris.
  • Test With Another Device: If possible, use the charger with another compatible device to see if it works. Alternatively, try using a different charger with your Surface Pro to see if the issue persists.

Battery Health Concerns

The battery’s ability to hold a charge diminishes over time and usage. It’s important to check the health of your battery:
  • Battery Report: Generate a battery report by running powercfg /batteryreport in the Command Prompt. This report provides information on the battery’s capacity compared to when it was new.
  • Signs of Battery Aging: If your Surface Pro is significantly older, its battery may have reached the end of its practical lifespan.

Software and Firmware Glitches

Outdated software or firmware can lead to charging issues. Ensuring your device is up-to-date is critical:
  • Check for Updates: Regularly check for and install updates via the Settings > Update & Security path on your Surface Pro.
  • Driver Updates: Specifically, updating battery and chipset drivers can resolve charging issues.

Hardware Problems

Internal hardware issues, such as a malfunctioning charging port or damaged internal components, can prevent charging:
  • Inspect the Charging Port: Look for any debris or damage. Gently cleaning the port with a small, soft-bristled brush can remove obstructions.
  • Consider Wear and Tear: Internal components can wear out or become dislodged after drops or bumps.

Step-by-Step Troubleshooting Guide

If your Surface Pro still isn’t charging, follow this detailed troubleshooting guide:

1: Verifying the Power Source and Connections

  • Double-Check the Outlet and Power Strip: Make sure they’re working properly.
  • Secure Connections: Ensure all connections are tight and secure from the outlet to your device.

2: Inspecting and Testing the Charger and Cable

  • Physical Inspection: Look for visible signs of wear or damage.
  • Swap Components: If possible, use different chargers and cables to identify if the issue is with the cable, adapter, or the device itself.

3: Restarting the Device and Checking Battery Settings

  • Soft Reset: Hold down the power button for 30 seconds to reset.
  • Battery Settings: Navigate to the battery settings and ensure there are no settings that might be preventing charging, like battery saver modes.

4: Updating Software and Drivers

  • Windows Update: Perform any pending updates.
  • Driver Management: Go to Device Manager to check for battery and chipset driver updates.

5: Seeking Professional Help

  • Surface Diagnostic Toolkit: Use this tool from Microsoft to diagnose and resolve issues.
  • Contact Support: If the problem persists, contacting Microsoft support or visiting a certified repair center is advisable.

Professional and DIY Solutions

When facing charging issues with your Surface Pro, there are several solutions you can try yourself before seeking professional help. Here’s how you can address the problem:

DIY Solutions for Minor Issues

  • Cleaning the Charging Port: Dust and debris can accumulate and block the connection. Carefully use a small, soft-bristled brush or compressed air to clean the port.
  • Battery Driver Reset: In Device Manager, under ‘Batteries’, right-click on Microsoft ACPI-Compliant Control Method Battery and select ‘Uninstall device’. Restart your Surface Pro; Windows will automatically reinstall the driver.
  • Power Management Settings: Adjust settings that may prevent charging, such as disabling ‘USB selective suspend’ in the power settings.

When to Seek Professional Repairs

  • Persistent Battery Issues: If the battery fails to charge after attempting all troubleshooting steps, it might need replacement.
  • Hardware Malfunctions: Issues like a broken charging port or internal damages require professional repair.

What to Expect from Professional Service

  • Service Cost: Depending on the issue, costs can vary. Battery replacement generally ranges from $100 to $250.
  • Warranty Considerations: Check if your device is still under warranty, as this might cover some repairs.
  • Turnaround Time: Repairs typically take from a few days to a couple of weeks, depending on the availability of parts and the complexity of the issue.

Preventative Measures and Best Practices

Maintaining your Surface Pro properly can significantly reduce the likelihood of charging issues. Here are some best practices:

Daily Maintenance Tips

  • Regular Cleaning: Keep the charging port and surrounding areas free from dust and debris.
  • Careful Handling: Avoid dropping or jostling the device, which can damage internal components.

Best Charging Practices

  • Use Original Chargers: Always use the charger that came with your Surface Pro, or purchase a certified replacement.
  • Avoid Extreme Temperatures: Excessive heat or cold can affect battery performance and lifespan.
  • Partial Discharges: Instead of letting the battery drain completely, try to keep it between 20% and 80% most of the time.

Recommended Accessories and Care Products

  • Protective Case: A good case can protect from physical damage and the elements.
  • Quality Charging Cables: Invest in cables that are durable and have good reviews.


Facing an issue with your Surface Pro not charging can be inconvenient and potentially disruptive. By understanding the potential causes and exploring both DIY fixes and professional solutions, you can address this problem effectively. Remember, regular maintenance and adherence to best charging practices can help prevent such issues from arising in the first place. Should you encounter persistent problems, don’t hesitate to contact a professional for assistance. With the right care, your Surface Pro can continue to serve as a reliable tool for all your computing needs.

FAQs on Surface Pro Not Charging

  1. How do I fix my Surface Pro plugged in but not charging?

    • Check the power outlet and cable for damage. Restart your Surface Pro and update its software. If issues persist, reset the battery driver by uninstalling it in Device Manager, then restarting your device.
  2. How do I reset my Surface Pro battery?

    • To reset the Surface Pro battery, turn off your device, press and hold the Volume Up and Power buttons for 15 seconds, then release them. Turn on your device after a few seconds to complete the reset.
  3. Why does my Microsoft Surface stop charging?

    • Your Microsoft Surface might stop charging due to a faulty charger or cable, outdated system firmware, or battery health issues. Ensure your device and all related hardware are in good condition and update your system software regularly.
  4. Why won’t Surface Pro charge with USB-C?

    • If your Surface Pro won’t charge with a USB-C cable, ensure the cable and adapter are compatible and certified for Surface. Check for any damage to the USB-C port and confirm that the USB-C settings are configured correctly in the system settings.

Are you tired of dealing with a Surface Pro not charging when plugged in?

Don’t let this common but frustrating issue disrupt your workflow any longer. At Volta PC Upgrade & Repair, we specialize in bringing your tech back to life, ensuring you can get back to what’s important without missing a beat. Our team of certified professionals has years of experience diagnosing and repairing all types of Surface Pro issues. Whether it’s a stubborn battery, a faulty charging port, or a mysterious software glitch, we have the tools and expertise to solve your problem quickly and efficiently. We use only the highest quality parts for repairs and replacements, giving you peace of mind with every service. Don’t risk further damage by attempting DIY fixes—trust the experts at Volta PC Upgrade & Repair to handle your device with care. Visit us today and take advantage of our free diagnostic service. We’ll pinpoint the problem and provide a transparent, no-obligation quote. Plus, our repairs come with a satisfaction guarantee, ensuring you leave with a fully functional device. Take the first step towards a fully charged and operational Surface Pro. Contact Volta PC Upgrade & Repair now, or drop by our store to speak directly with a tech specialist. Let us take the hassle out of your hardware headaches. Your Surface Pro deserves professional care, and so do you!
  • Address:
    • Tai Seng Branch: 8 Burn Road #01-04, Trivex, Singapore 369977
    • Jurong Branch: Blk 132 #01-279C, Jurong Gateway Road, Singapore 6001324
  • ContactWhatsapp us | Call 69500453 | Telegram us